The nurse should establish a trusting relationship with the patient and use appropriate communication demonstrating active listening , pertinent inquiry, and empathy throughout each patient encounter. The nurse should use verbal communication with the patient, making sure there is congruency with nonverbal communication during the patient encounter.

The nurse should use both interpersonal and small-group communication while engaged in patient care, as each helps the nurse provide safe and effective care. Nurses are responsible for providing good communication in all healthcare settings and facilities.

communication — the sharing of ideas and thoughts among people. nonverbal communication — exchange of information without the use of words; with facial expressions, posture, eye contact, gestures, and physical touch. active listening — when someone listens by giving their full attention, listening to understand, and providing thoughtful input. engage — active listening, with nonverbal communication, asking for feedback when necessary.