This includes the goals (outcomes) the person is expected to achieve and the process by which the goals will be achieved. An employee who has accurate role perceptions knows both their expected outcomes and how to go about making those outcomes a reality.

Incomplete or inaccurate role perceptions limit employees’ capacity to meet expectations, regardless of their abilities and motivation Ability refers to the knowledge, skills, and receptiveness to learning that a person brings to a task or job.

motivation — A force within or outside of the body that energizes, directs, and sustains human behavior. Within the body, examples might be needs, personal values, and goals, while an…. work motivation — The amount of effort a person exerts to achieve a level of job performance. role perceptions — The set of behaviors employees think they are expected to perform as members of an organization. outcome — Anything a person perceives as getting back from an organization in exchange for the person’s inputs.

Be able to define motivation and distinguish direction and intensity of motivation; explain the two drivers of motivation: direction and intensity; describe a content theory of motivation.