Well-designed performance measurement systems help businesses achieve goal congruence between the company and the employees Performance measurement systems should help the company meet its strategic goals while helping the employee meet his or her professional goals

A good performance measurement system uses measures over which a manager has control, provides timely and consistent feedback, compares the measures to standards of some form, has both short- and long-term measures… ROI can be broken into two separate measures: sales margin and asset turnover

balanced scorecard — tool used to evaluate performance using qualitative and nonqualitative measures. performance measure — metric used to evaluate a specific attribute of a manager’s role. goal congruence — integration of multiple goals, either within an organization or across multiple components or entities; congruence is achieved by aligning goals to achieve an anticipated mission. asset turnover — measure of how efficiently a company is using its capital assets to generate revenues.