Lesson 680 of 1524
Achieving World-Class Operations Management
The goal of customer satisfaction is an important part of effective production and operations.
Practice this chapterThe goal of customer satisfaction is an important part of effective production and operations. Industries, such as automotive, steel, and electronics, lost customers to foreign competitors because their production systems could not provide the quality at the price point that customers demanded.
Production , the creation of products and services, is an essential function in every firm. Production turns inputs, such as natural resources, raw materials, human resources, and capital, into outputs, which are products and services.
operations management — Management of the production process. production — The creation of products and services by turning inputs, such as natural resources, raw materials, human resources, and capital, into outputs, which are products and services. quality — Goods and services that meet customer expectations by providing reliable performance. goal of customer satisfaction — an important part of effective production and operations.
Be able to describe the different types of production processes.
Worked example
What does “operations management” mean in Achieving World-Class Operations Management?
- 1Use the wording this chapter gives for operations management.
- 2The book says: Management of the production process.
- 3Do not use the meaning of production. That term means The creation of products and services by turning inputs, such as natural resources, raw materials, human resources, and capital, into outputs, which are products and services.
Result: Management of the production process
Why. That is the meaning this chapter gives for operations management.
Do not swap operations management and production. operations management means Management of the production process. production means The creation of products and services by turning inputs, such as natural resources, raw materials, human resources, and capital, into outputs, which are products and services.
Practice margin
This chapter
A fresh set from this chapter only. Choose 10 or 20. Multiple choice and fill-in, with no repeat inside the set.