As we can see in the example of Cathie Mahon, our unique personal characteristics can have a dramatic influence on both individual behavior and the behavior of those around us. To succeed in any managerial position, it is necessary to have the appropriate skills and abilities for the situation.

Moreover, when selecting subordinates, managers have similar concerns. In short, individual differences can play a major role in how well someone performs on the job.

Basic incongruity thesis — Consists of three parts: what individuals want from organizations, what organizations want from individuals, and how these two potentially conflicting sets of desires are…. Locus of control — Refers to the tendency among individuals to attribute the events affecting their lives either to their own actions or to external forces; it is a measure of how much you think…. Mental abilities — An individual’s intellectual capabilities and are closely linked to how a person makes decisions and processes information. Included here are such factors as verbal…. Work ethic — Refers to the strength of one’s commitment and dedication to hard work, both as an end in itself and as a means to future rewards.

Be able to describe the components of mental abilities, cognitive complexity, physical ability, and psychomotor abilities.